https://bayme.sh/tags/help/Recent content in Help on Bayme.shHugoenhttps://bayme.sh/docs/troubleshooting/Mon, 01 Jan 0001 00:00:00 +0000https://bayme.sh/docs/troubleshooting/<p>Start with the symptom below and change one thing at a time. Write down what changed and whether it helped. A nearby test partner makes it much easier to separate a settings problem from a coverage problem.</p> <h2 id="my-phone-wont-connect">My phone won&rsquo;t connect<a class="td-heading-self-link" href="#my-phone-wont-connect" aria-label="Heading self-link"></a></h2> <ol> <li>Charge and power on the radio. Keep it near your phone and enable Bluetooth.</li> <li>Open the Meshtastic app and select the correct radio. Allow the Bluetooth or Nearby Devices permissions the app requests.</li> <li>Check the pairing PIN on the radio or in its device instructions. Disconnect another phone or computer that may already be using it.</li> <li>Restart the app and radio. After a reflash or reset, forget the old pairing in your phone&rsquo;s Bluetooth settings, then pair again through the app.</li> <li>Check the <a href="https://meshtastic.org/docs/software/android/user/">Android</a> or <a href="https://meshtastic.org/docs/software/apple/user/">Apple</a> guide for your connection method. A USB connection needs a data-capable cable and support from that device and client.</li> </ol> <h2 id="why-dont-i-see-any-nodes-or-receive-messages">Why don&rsquo;t I see any nodes or receive messages?<a class="td-heading-self-link" href="#why-dont-i-see-any-nodes-or-receive-messages" aria-label="Heading self-link"></a></h2> <ol> <li>Compare <strong>US region, Medium Fast preset, and frequency slot 45</strong> with our <a href="https://bayme.sh/docs/getting-started/recommended-settings/">recommended settings</a>. Check the public channel name and key too. Factory settings may use a different preset.</li> <li>Check that the radio is powered and the app is connected to the right device. If your radio uses an external antenna, check that it&rsquo;s appropriate for 915 MHz and the connectors match. Power off before attaching or changing it.</li> <li>Move to a higher, clearer spot, away from your body, metal, and nearby electronics. Try outside as well as at a window; some windows attenuate radio signals.</li> <li>Allow time for traffic. A quiet node list isn&rsquo;t an immediate verdict on coverage. Arrange a short exchange with a nearby member through <a href="https://discord.gg/GpsKbhGJx5">Discord</a>.</li> <li>If you have a second radio, compare their settings and test a few meters apart. If that works, move farther apart gradually.</li> </ol> <p>Map dots and internet logger messages can help you find someone to test with, but they don&rsquo;t establish a radio path. Read <a href="https://bayme.sh/map/">Map &amp; Data</a> before treating a distant node as a reachable neighbor.</p>